The shuttle bus instructions were unclear, causing my family to wait for half an hour to get on the bus.

We picked up the car at the Los Angeles airport location. There were both self-service machines and manned counters. After seeing the long line at the manned counters, we decided to try the self-service machine. We entered a lot of information, which took a long time, but in the end, it printed out a small slip of paper instead of a contract. Since our return time was outside their business hours, we were told to go to the manned counter. A helpful lady suggested changing the return time, but since it might take even longer and there could be other issues, we decided to join the queue. We waited for a long time. The middle-aged man who attended to us had a stern expression and tried to sell us insurance. I told him I already had third-party insurance and showed him the notice under the rental order on QEEQ. He wasn't happy but walked away. When he returned, he asked me to sign a lot of liability clauses in a cold tone. The guy helping us choose a car was really nice. Under the SUV section, there were options like the Grand Cherokee, Buick Envision, Santa Fe, Toyota, and more. Only the Buick had leather seats, which I thought would be easier to clean, so we picked the Buick. It was a new car and drove very well. We returned the car in the early morning at Bozeman airport. We parked the car in the designated area, took photos, and followed the signs to the rental car counter in the airport terminal. We filled out a form and had to write down the parking spot, but we couldn't remember it, so we just noted the row and side. We then dropped the keys into the key box. The process went quite smoothly. We also rented from Alamo in North Carolina, and their service was much better than in Los Angeles. The car was even upgraded, though it was a bit older and did not drive as well.

Satisfied, already recommended to friends.

It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.

Booking was very clear and easy to understand, the price drop didn’t really work for us as the price didn’t drop although the price of our rental was cheap anyways.

Dislike: Make it easier to refund cash deposit