The service was average, neither good nor bad. They provided a poorly maintained car with over 100,000 kilometers on it. Although it was the same model as booked, it was vastly different from the photos and was a lower standard version. The engine made a rattling noise while driving.

The service was excellent.

Excellent service

The vehicle was brand new. I booked an ETS, and picking up and dropping off the car was convenient. The staff's English was pretty good. I must give a thumbs up for the whole process.

The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!