Pickup time was 18:00 and return time was 18:00. We arrived at the counter around 17:30. After rejecting a bunch of extra charges the service staff introduced, the payment list still included an extra hour of rental fee just because we arrived half an hour early. After negotiation, the return time was changed to 17:00, avoiding extra charges. We almost ended up with a car of the same group, but fortunately refused it and were willing to wait, which took about fifty minutes.

When driving out of town, I noticed a strange noise from the car. I contacted the company, and they provided a car replacement option. Although I didn't need to use it, I felt their service was good. The pick-up and drop-off procedures were also simple.

Too many people lining up

Very good

I booked a Grand Cherokee, but they gave me a Nissan family SUV when I picked up the car. After negotiating, they said there were no cars left and I would need to come back the next day for a standard SUV. Since that was inconvenient, I decided to wait. Just as I was about to leave, the staff brought a Ford Edge. Although the Edge is far from a Grand Cherokee, I didn't want to waste another day changing plans and booking accommodations, so I accepted it. I paid over $1300 for a Grand Cherokee but ended up driving a family SUV. The entire trip was frustrating.