Very satisfied

Satisfied, just didn't initially receive the rental agreement, but it was provided later.

Satisfied

An additional deposit of 200 pounds was requested at pickup, which required lengthy communication with Zuzuche and Enterprise to clarify. The car's navigation system was slightly delayed and not very responsive. The fuel level was only enough for 80 miles at pickup, necessitating a refuel. Returning the car with a similar fuel level was required, which was quite unreasonable. The traffic violation notice was forwarded to Zuzuche 15 days after the incident, and it was not the original fine ticket, lacking specific penalty amounts and payment instructions. It took three days to receive a response after emailing, almost missing the 21-day payment deadline. They also charge 35 pounds per ticket for handling violation notices and claim it's to maintain a team for this due to the high volume of notices.

We booked a Ford, scheduled to pick up a Focus at 12:00 PM. We arrived at the store at 10:30 AM and were told we were early. Waited until 11:30 AM, then told the car was still not available and we had to wait until 2:00 PM. The car model was not fixed, and there was no fee for extra miles. However, the car was small and its condition was average. Overall, not a pleasant experience.