I upgraded and was glad that I did. The pick up location was hard to discern and luckily a very helpful taxi driver helped me to find it in the airport. More accurate and detailed instructions on where to pick the vehicle would have been helpful

The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!

Like: Great car for the price and the people at Dollar’s HQ were excellent. Hiring a car for the week didn’t cost much more than taxi transfers from the airport and saved us money on food shopping and other trips. Was sad to drop the brand new Polo back at the airport!
Dislike: Googlemaps link to the hire meet up spot at the airport didn’t work and so it took a bit of a ramble around the airport car parking/ meeting points to find the transfer van which takes you to the car hire centre on the nearby industrial estate.

Like: Easy to book, easy to deal with, Easy to find, brand new car !!

Like: I was lucky to be the first in the queue (both pick-up and drop-off), so got a very quick, polite and efficient service.
Dislike: I reserved a manual car, but got an automatic one which I never drove before. I don't speak Spanish, so did not understand well how to use it. Fortunately they were able to exchange it for a manual car. There is no way I would accept an automatic car as I was on my own, did a lot of driving and would feel unsafe to drive a car different from what I am used to.