The staff explained very clearly, and there was actually no mileage restriction. The total trip was 3600 kilometers.

Experience was good though lady at counter was rude and have to change the car as initial one was damaged . Over all god experience . Money was refunded with in stipulated time

Tried to enforce the additional insurance. Lied to say it was mandatory.

When order online I didn't purchase insurance. During pick up the staff that serves me makes me feel uncomfortable and I felt kinda like threaten while he try to ask me to buy the insurance. Very don't care attitude and I don't feel like I'm welcome at all. Eventually I end up bought the insurance which I'm not happy and willingly AT ALL. Drop off staff was completely different from the pickup staff and if it's other way round it would be great. Dropped off the car and the staff checked the car and I even asked if everything is good and the staff said everything is good and I'm good to go. Called customer service to check about the deposit refund few days after and replied I should be able to get back my deposit on 22/2. Nothing happens until 26/2 and I have to call again and asked if there's any problem with the deposit refund, replied everything is good and they will send the request to the related department to process the refund. There's still no refund till the moment I write this comment which is already 1/3. Extremely disappointed and unhappy from the very beginning till this moment of time. Have to admit this company offers cheaper price compared to others but after this experience I won't even consider about this company ANYMORE regardless of how cheap they offer.

Like: Best price I could find
Dislike: Everything was good except how picky you are about the cleanliness of the floors especially since your cars don’t have floor mats. This is Australia and it is normal for some sand to get in the car and claiming that this “destroys the car” is simply ridiculous. You should at least have a small brush at the office for us to clean the car with, because paying a $100 cleaning fee for some specks of sand is preposterous. Also just put some mats on the floor to save everyone frustrations.