Absolutely Perfect

The entire car rental process was very smooth. It's worth mentioning that during our self-drive trip, we were involved in a three-car collision when a truck trying to avoid another accident directly hit us. After going to the police station to determine responsibility, we were immediately given a new car. Both the insurance company and the rental company were very responsible.

There are two reasons for my dissatisfaction: First, in Hua Hin, the vehicle needed assistance due to a discrepancy between the navigation system and actual road conditions. Neither the local police nor the car rental company could provide help. Second, the staff's ability to describe the drop-off location was poor.

Very satisfied. Thai company is really good; the staff are friendly and don't push additional sales like many other rental companies. Particularly the Thai girl who accompanied us to pick up the car, she was very enthusiastic, marked all the scratches on the car in detail, and showed no signs of impatience. She also proactively introduced the car's condition. Very touching. I rented a Mitsubishi Pajero, and they gave me the same model. The car was in good condition with over 30,000 kilometers. The customer service staff for both pickup and return were very polite. They neither aggressively sold extras nor unjustly withheld the deposit, unlike another rental company, Hertz, in Phuket, which is famous but offers average service. I will definitely continue to rent from Thai company when I visit Thailand again in the future.

Car rental was really quick, swipe the deposit, sign a few names, provide a phone number, then you get the car outside ---- the parking lot is just outside the door, note the scratches when picking up the car, inform them of full fuel on return, sign another name and drive away. Return was also very quick. Overall, a very good experience.