BANGKOK SUVARNABHUMI AIRPORT CAR RENTAL REVIEWS

Perfect 10 out of 10

The vehicle was relatively old. It's recommended to purchase insurance. While driving, a stone hit the front windshield. Since I didn't buy insurance, I had to pay 10,700 THB. It was very frustrating.

The overall service from this company is extremely poor, and all the staff have a bad attitude. The car I rented was very old, with over 140,000 kilometers on the odometer. The interior was very noisy, and the braking system had issues.

The service was mediocre. Staff at the pickup location were unprofessional and had an indifferent attitude. Especially the pickup/drop-off staff on the first floor; they looked grumpy, extremely impatient, and acted like you owed them money. If you can't handle your temper, you shouldn't be working! There is a stark contrast between their attitude and the excellent service at Yesaway and other counters at the same airport from previous bookings. Efficiency was poor; there was only one customer in line at the front, and they waited for nearly half an hour just standing awkwardly. Both pickup and drop-off are at the same spot, handled by the same employee—the grumpy one throughout. I will never rent from them again. Other counters have service attitudes 100 times better.

Very good. Although the car had some collision marks, it was very clean and reasonably priced. All marks were documented.

The staff at the store are very efficient, with minimal waiting time. They explained everything clearly and patiently!

Excellent

Very professional

The service attitude of Hertz car rental company was generally good. The staff were friendly and professional, and both the pickup and return processes were smooth. Additionally, there was no waiting in line for this rental, making the experience very efficient! Overall, the service and efficiency were quite satisfactory!

The car was in excellent condition and very new. The entire rental and return process was extremely smooth, and the staff provided great service. Highly recommended!

The entire process was very satisfying.

Easy to find and good service.

Quick and efficient service for both pickup and drop-off.

From March 30 to April 6, I rented a Haval Jolion model 6 through ASAP. Although I have over 2,500 kilometers of self-driving experience from three previous trips, this rental turned into a particularly unpleasant experience.

1. Vehicle malfunction and delayed assistance
On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).

2. Unjustified claims and poor attitude
On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.

I raised the following concerns:
• The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate;
• How could I, under normal driving conditions, possibly affect or damage the interior side of the grille?
• During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)

One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.

Overall
This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.

Very satisfied.

The service is quite good.

Very satisfied

The overall service was excellent. Even though my English isn't very good, they explained everything clearly with gestures. Highly commendable!

Very satisfactory

Satisfactory