The car pickup process is simple and quite fast.

Terrible car rental experience. Didn't get the car. Not recommended for users with children who need car seats. The whole trip was greatly affected by this. If you are comfortable with English, you can use the rental company as a search engine to roughly locate car rental locations, models, and prices, then directly contact the supplier for booking. This can save you the middleman costs, making it easier to handle issues and potentially cheaper. In summary, I do not recommend the rental company. Terrible experience, and I won't use it again. Additionally, when lodging a complaint about an after-sales issue, their customer service was not proactive in handling the complaint. Regardless of the complaint's outcome, their communication skills and service attitude are far from those of other e-commerce platforms like JD.com or Ctrip.

The process of picking up and returning the car was very convenient and quick. Very satisfied. It would be even better if we got a paper with contact information for vehicle issues, the type of fuel needed, and other basic useful information when picking up the car, and a detailed bill email like Thrifty after returning the car.

Satisfied, fast service

Pretty good. Rented the car downtown, and it was quite nice. It seems like we got a free upgrade.