Service is amazing. Thanks to Nancy!

I wanted a compact and they gave me a full size for the same price.

Price protector worked great and saved me $25!

I was 45 minutes later than the booking time so we were told by the counter staff person that we would have to wait an hour to receive the orginal car that was booked. Otherwise, we had the choice of a $58 upgrade to a bigger car that we could have immediately. In my rental car experience off airport, I have never been exactly on time with my airport arrivals and off airport rental car businesses. I saw many cars in the lot, very few customers in the rental office, so I was put off by the increase of original price and the wait if I wanted to keep the same car type. Also, staff person said the orginal car was much smaller than the upgrade but the ACE website did not show the car I booked to be as staff said, very small. In other word, selling us on the upgrade.

It was easy but a little hard to track with the Mesenger app and then trying to follow the updates on email.

Car had some garbage left in the cup holder, the shuttle apparently took 30 minutes to arrive, the vehicle kept dinging because it required service throughout my rental term.

Professional, knowledgeable & helpful staff. Complimentary champagne with caviar at drop off would make ACE unbeatable worldwide.

Innovative, useful intercontinental service.

Not good