Very good experience

I booked a BMW, but they didn't have it and gave me a Volkswagen instead. The seats were very uncomfortable.

The reserved car was not provided, and I was forced to pay an additional 605 pounds to get another vehicle. In total, I paid nearly 9000 yuan.

Very disappointed to pay €120 waiver as I only had a visa debit card.

The car rental experience with this company was very disappointing. I had booked two Volvo S60s, but neither was available, and we were given Volkswagens instead, which had smaller trunks. Since they were considered similar models, there was nothing we could say. As for the other car, we reserved a 7-seater Ford but got a 5-seater Ford instead, and the company insisted it was a similar model and refused to refund the difference. Additionally, they overcharged us for two additional driver fees, promised a refund within 7 days, but it never arrived. Eventually, the platform provided the refund for us. Due to an operational issue, we failed to pay the parking fee, and both cars received identical parking fines at the same time and place. The rental company sent us one fine a month later but deducted a £55 management fee for the other car without specifying the fee or notifying us via email. After constant follow-ups, they finally forwarded the identical fine to us the following month. With such poor service and inefficiency, I will never rent from this company again. Please choose your rental company carefully.

This was my first time using this rental company, and the process was not communicated properly. Uploading various documents and procedures delayed my trip!