The queue was too long.

Very convenient

We were forced to add Road Safe. The vehicle seemed to be a compact SUV. The wait time for pickup was quite long, but everything else was satisfactory.

Very dissatisfied! I booked in advance and paid in full, but when I arrived at the specified location to pick up the car, the counter said there were no cars available at all. Yes, not a single car. I immediately called the US headquarters, but it was basically useless! The attitude of the counter staff was extremely bad. After a 16-hour flight, I thought I could get the car and head straight to the hotel. The customer service personnel were not only unapologetic but also very impatient. Having lived abroad for 12 years, I can't understand this level of service and attitude. I used to think that as long as it was a regular company operating abroad, there would be regulatory oversight and the credibility wouldn't be in doubt. This experience really opened my eyes! So I urge everyone to choose bigger, well-known companies like Budget or Avis, as the service quality is more assured.

Customer service was terrible. Information provided through customer service and at the counter were conflicting. Service representative was reluctant to help and had a bad attitude.