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About average

Reviewed: Wed, May 15, 2019
About Firefly: 9.0 /10
I rented this car and chose firefly because of the Promotion of $1 a day. However, it turned out of that going from Spain to Portugal cost me €80, and an extra driver cost me €80. They also charged me some strange amount for gas. In total it turned out to be one of the more expensive car rentals in my life. The line was long, I guess I wasn't the only one who liked the promotion. The staff was ok, although they giggled and chatted a lot more than I thought was necessary. The returning of the car was a smooth and quick process, 10 out of 10.
About QEEQ: 10.0 /10
The booking process as smooth and quick. No complaints here at all. Excellent site.
Economy | Opel Corsa 2 Doors or similar

Relevant Reviews on Firefly Madrid Barajas Airport

K.Stone

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Mini | Fiat 500 or similar
Reviewed: Mon, Sep 2, 2019
“My booking process was excellent! But”
About Firefly: 7.7 /10
sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below
About QEEQ: 10.0 /10
Easyrental car hire was a pleasure to use! Great prices and great option when price drops! Definately would recommend and use again in the future! Thank you for making this process easy for me!
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R.Parker

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Compact | Seat Leon or similar
Reviewed: Thu, Aug 22, 2019
“Poor - long delays to pick up and nonsensical charges!!! - never again!”
About Firefly: 6.7 /10
No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!
About QEEQ: 10.0 /10
The booking platform is good -

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Economy | Opel Corsa 2 Doors or similar
Reviewed: Fri, Aug 2, 2019
“Excelente.”
About Firefly: 9.3 /10
Lo que se indicaba en la reserva es lo aplicado por su personal. Buen trato, serios. Muy recomendable.
About QEEQ: 10.0 /10
Portal sencillo, rapido y claro.

A.Fayers

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Compact | Seat Leon or similar
Reviewed: Thu, May 16, 2019
“Easier than I imagined”
About Firefly: 10.0 /10
The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.
About QEEQ: 10.0 /10
Seamless booking process with heaps of information which I had printed and took with me

A.Khwaja

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Mini | Fiat 500 or similar
Reviewed: Sun, Jul 15, 2018
“Amazing experience with Firefly. Will rent from them again.”
About Firefly: 9.6 /10
Like: The car was amazing. It happened to be old, but I didn't mind
Dislike: I didnt like that I couldnt renew my car for additional days without coming back.

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