Excellent service well done.

The car pickup was smooth, the vehicle was new and equipped with CarPlay. It had a high chassis but a compact size, making it suitable for small roads in the UK. The price was reasonable. We purchased QEEQ insurance, but they still promoted the rental company's insurance. During signing, they pre-selected it without asking, and when we requested to remove it, they claimed to have done so but actually didn't. Upon returning the car, we noticed the insurance fee was deducted. After contacting the staff present that day, they admitted the mistake and canceled it.

It took a while to pick up the car but there was two of us picking up cars so that’s probably why. Connor who organised our cars was excellent! I’ve never got the extra insurance before when hiring a car but he explained the benefits really well which encouraged us to pay the extra. However it did mean that the daily rate was comparable to other companies and Enterprise weren’t the bargain we initially thought. Connor was friendly and personable. He explained the wear and tear conditions of the hire really well which I don’t think I’ve ever really understood before. Excellent customer service! And they upgraded us to an automatic which was much appreciated.

The booking was rebooked at a cheaper rate of £17 something, and this amount has not been credited to my account. I paid £279 yet the final quote was £261.

The staff was very friendly when picking up the car. The return process was self-service and straightforward, very efficient.

There was a glitch in the system between Qeeg and Enterprise at the time of picking the car up. The counter assistant was very helpful,but it looked like the wrong price on the booking agreement which worried us at the time. We weren't charged anymore which was a relief. We couldn't fault the staff or Qeeg, but the IT system did have a problem.

We are happy with the Qeeg booking, and the fact it was a good price.