Too much pressure from counter stff.

Very inconsistent customer service. Processes are very confusing - almost got overcharged. Waiting time is very long at pick up.

All the service providers at the front desk were rude and unprofessional. Such as rolling their eyes, complaining about the customers, not being patient to those with language barriers, testy when you ask questions. When I called the company about a question I was on hold for 30 minutes and no one answered. Also because I rented the car for 26 hours they charged me for 2 FULL DAYS.

Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.

Overall, everything is relatively reasonable even it takes longer time to get phone call reply. The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.

I made a reservation two weeks before and when went for pickup even they have the cars available they repeatedly saying those are not available and giving for others. They constantly saying to upgrade and trying to make me to pay more....I wish if they could have give available car based on their priority bookings and vehicle class then It will be good and they have given me dirty car and the condition was bad with some sensor lights on the screen