There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

The car had a lot of mileage and didn’t have any new features Good service

Not enough description of the car on the sight

We reserved a mini van, but were told none were available. We would have to wait over an hour. When I reluctantly decided to wait (because we needed the space), I was offered the option to pay $96 for a Ford Explorer. When I declined, the person reluctantly provided me alternatives (e.g. could not up sale me). Could not explain why a car I reserved 2 months ago was not available. Found chicken bone in the back seat!

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

I made a reservation two weeks before and when went for pickup even they have the cars available they repeatedly saying those are not available and giving for others. They constantly saying to upgrade and trying to make me to pay more....I wish if they could have give available car based on their priority bookings and vehicle class then It will be good and they have given me dirty car and the condition was bad with some sensor lights on the screen