Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.

Good price

Had a very long wait of one and a half hours to get the keys at the airport. Firefly knows in advance when people are arriving to collect cars and how many. Why are arrangements not made to deal with customers in a timely manner? The customer service representative did not apologise for the wait. I had 3 young children and it was 11pm at night. Instead he had a go at trying ti confuse me into buying extra insurance.

A lot of extra fees: car regular and service fee 23€+49€ fuel fee Plane landed 3 hours early and car was not available unless I cannot aid 36€

Les loueurs sur place obligent à prendre une assurance tous risques non prévue dans le contrat. Je m'étais assurée avant de partir de savoir s il y aurait des frais supplémentaires et une personne EasyRentCar m'a confirmé que je n aurai rien à débourser de plus que le carburant. Or l assurance toys risques obligatoire vendue par le loueur augmente la valeur du véhicule de 20 euros par jour ce qui est scandaleux.

Long long waiting times for car pickup. Selling all extras at pickup Must check car conditions as the paper is given as ‘new’ car but in reality many scratches on car...