Great rental experience.

The staff at the counter were evidently not familiar with the business processes. Despite not many people in line, it took three hours of waiting at the counter.

This time I rented a car at Sydney Airport. They didn't have the sedan Corolla I reserved and gave me an old Nissan with noisy door handles. I refused and asked for a different car. Hertz declined, saying that the car had been assigned for my trip to Melbourne, so there's no extra fee for a one-way rental. If I changed cars, it would cost an additional 400 AUD. I contacted the rental car service, but to no avail. They only confirmed that the fee I paid already included the one-way rental cost, so I kept demanding a free car change. Finally, they downgraded me to a hatchback Corolla without informing me it was a downgrade. I later checked online and realized this meant I effectively paid extra for the one-way fee that should have been included. [Rental car service, please provide an explanation] Secondly, I explicitly requested prepaid fuel in Sydney and the amount charged included it. However, the careless Hertz staff at Sydney Airport didn't reflect this on the confirmation, because I was focused on changing cars. When I returned the car, I noticed the receipt indicated I declined prepaid fuel. I had to argue extensively before Hertz Melbourne acknowledged the error was on Sydney's part. [If renting a car through this service requires such argumentation skills and online support is ineffective, please clarify this in the rental requirements, particularly regarding customers’ English proficiency] All in all, don't place too much hope on the rental car service’s effectiveness when issues arise.

Enthusiastic service, very new vehicle.

The car pickup was relatively smooth. I want to mention two things: they gave me a Qashqai instead of the X-TRAIL I booked, but I let it go. Also, the front tire was underinflated; the staff didn't check it properly.

what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.