Car was fine - customer service- very poor

The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.

Seems like a good alternative to rental cars.com.

Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944

The whole process from waiting for the shuttle bus at the airport to getting the car needed around two hours. Only one counter opened on the day of car pick-up, so there was a long queue. Otherwise, it was good.

Car park too small at drop off point at Gatwick. Not enough staff and many waiting.

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.