Car was fine - customer service- very poor

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Easy to use but should avoid easirent. Poor experience.

They only had a nine seater minibus for me when I’d booked a medium sized car but luckily one was returned late so I didn’t have to drive around London in a minibus! Counter staff were good and I enjoyed driving the Renault Captur. Rental was cheap but Easirent was hard to find and you need to allow an hour to get there from Gatwick Airport. I’d use them again now that I know where they are and how to get there!

Never use anyone else for your car hire booking!

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

Site understaffed. Waiting times too long for pickup and for rental procedure (long queues). Also for car return (site deserted because only staff member was busy shuttling other customers to the airport)

I wanted to modify the reservation because of change of plans after cancelled flight. Couldn't find how to do it. So I cancelled the reservation completely and started from scratch.

The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.