Car was fine - customer service- very poor

An additional insurance fee was added.

Counter staff advised that we had booked surplus insurance and sorted it out for us. Very helpful indeed.

We waited 25mins at the airport to be collected which is a little longer than expected, the office seemed under staffed as staff were running around dealing with lots of customers at once. There was hardly any petrol in the car in collection, just one bar, it would have been helpful if it was full and we could return full.

Unfortunately, they didn’t have the exact car available that I had booked but when I explained that I needed lots of space to go camping, the provided a vehicle which was even better for the job.

Like: Price was so good I wondered what the catch was. There wasn’t one!
Dislike: Wait at airport was a big long and would have been unpleasant if wet. But can’t grumble as other car hires were off site too. You need to correct the phone number on confirmation email as it is incomplete