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Overall a good car hire experience but let down by the car insurance process.

Reviewed: Fri, Sep 15, 2023
About Europcar: 9.0 /10
Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.
About QEEQ: 10.0 /10
What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.
Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.
Compact | Opel Crossland X or similar

Relevant Reviews on Europcar in Italy

Coral Edward

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Reviewed: Tue, Jul 1, 2025
About Europcar: 10.0 /10
No hidden charges. Smooth pick-up and drop-off process. Booked a Volkswagen Tiguan but received a free upgrade to an Alfa Romeo Tonale.

Roderick Crofts

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Reviewed: Tue, Sep 24, 2024
About Europcar: 6.0 /10
About QEEQ: 8.0 /10

Carter Parker

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Reviewed: Fri, Aug 18, 2017
About Europcar: 2.0 /10

Emmanuel Field

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Reviewed: Wed, Dec 6, 2017
About Europcar: 10.0 /10
The process was a bit slow, but everything else was good.
About QEEQ: 10.0 /10

Elroy Violet

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Reviewed: Thu, Jan 15, 2015
About Europcar: 8.0 /10
I booked a car in Milan, but we arrived late at the pick-up point during lunch break. After making a call, a friendly Italian guy came to open the door for us, although he charged a 30 Euro service fee, it was better than waiting for 2 hours. However, the automatic car we booked wasn't available because the system didn't have our order information. The only car left was a small manual Fiat, which we couldn't operate. Another automatic car had to be returned to Milan, not at a different location. Reluctantly, we had to give up. In the end, thanks to QEEQ for assisting with the refund after we returned.
About QEEQ: 10.0 /10

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