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Overall a good car hire experience but let down by the car insurance process.

Reviewed: Fri, Sep 15, 2023
About Europcar: 9.0 /10
Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.
About QEEQ: 10.0 /10
What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.
Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.
Compact | Opel Crossland X or similar

Relevant Reviews on Europcar in Italy

Guy Lyly

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Reviewed: Tue, Jun 10, 2025
About Europcar: 10.0 /10
It's acceptable.
About QEEQ: 8.0 /10

Wendell Nehemiah

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Reviewed: Fri, Jan 31, 2025
About Europcar: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Phoenix Barnard

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Reviewed: Mon, Jan 8, 2024
About Europcar: 8.0 /10
Not bad, we wanted to change to a bigger car. Added a bit of money and got it done.
About QEEQ: 10.0 /10

Emmanuel Field

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Reviewed: Tue, Jun 22, 2021
About Europcar: 2.0 /10
The vehicle rented did not match the one ordered on the platform; tried to upsell products; aimed to make customers spend more money.

Olivier

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Economy | Peugeot 208 or similar
Reviewed: Sat, Aug 31, 2019
“Bonne voiture mais mauvaise expérience”
About Europcar: 7.7 /10
20 minutes d'attentes pour récupérer la voiture et un personnel pas très agréable. Ils te proposent bien sûr un meilleur véhicule pour quelques euros de plus par jour... A la restitution, une rayure a été constatée: aucun conseil pour minimiser la facture, aucune information sur les suites et la facturation, aucune empathie. Mauvaise expérience malgré de très nombreuses locations sans problème chez d'autres compagnies moins connues. Au final, ils sont très procédurier et ne laissent rien passé...pour maximiser le coût final... Je ne renouvellerais pas chez Europcar c'est certain... Je déconseille...
About QEEQ: 10.0 /10
RAS. Tout s'est bien passé.

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