Getting better but can go from good to great with a few adjustments - i I would become loyal then!

The only presence that ACE appears to have at the airport is a crudely desiged logo printed onto an A4 sheet of paper and sellotaped to the wall behind the Goldcar desk. It was almost impossible to find. Our booking voucher asked us to join the ‘Priority Lane’ but there was none. There were 79 customers waiting in a 3 hour queue ahead of us. There was nowhere to sit and we had to leave our children on the floor with our luggage. When we did finally pick up the car, the tank wasn’t completely full, despite being on a full to full contract, but by then we were beyond caring. We nearly missed the latest check in for accommodation because of the delays.

ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.

We have used several times. Due to this and our yearly car hire excess insurance, we no longer get the hard sell for own car rentals unnecessary insurance which we have found stressful with other companies. The car was very clean and in excellent condition.

Price drop protector was really good - we did pay less than initial booking price. Would definitely use again.

The car worked fine but was very heavily damaged (large dents and almost every panel was scratched or gouged) and only a 1.4 petrol so a bit under powered for a car the size I had requested.

Fine.

5 minute wait,staff were very efficient and helpful...

Easy to book,no hassle...