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Be warned that the staff at Bordeaux airport Rhodium desk, return are hard sell and very officious

Reviewed: Sun, Aug 4, 2019
About ACE: 5.7 /10
The staff at the Rhodium ick up desk were very eager to sell the extra insurance even though I stated I had extra cover and therefore was not interested so pick up was long. Returning the car was not a pleasant experience and as a customer you were made to feel that you had to pass some kind of test during vehicle inspection I would not recommend it
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

J.Jones

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 19, 2019
“Never again with Easy rent.”
About ACE: 5.3 /10
Counter staff tried to pressure me to buy additional insurance which I had already purchased in the uk. I was also told that if the car broke down or I was involved in an accident there was no breakdown or recovery included in the rental. In her words ‘ you are on your own’. The car had a lot of dents and scratches and the interior was dirty. The woman in the pick up cabin was not interested in helping me to identify all of the damage on the car bodywork when I collect the car.

H.Freestone

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Jul 22, 2019
“Good car & service”
About ACE: 8.0 /10
Online this company seemed the cheapest but I could only pay a £17 holding deposit for the car. When I completed the booking in Bordeaux the actual cost was equivalent to the other hire companies. The staff were nice & the pick up was in terminal and the car was clean and new.
About QEEQ: 8.0 /10

B.BOOS

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Economy | Volkswagen Polo or similar
Reviewed: Wed, May 22, 2019
“Good experience”
About ACE: 8.7 /10
Good rental cars
About QEEQ: 10.0 /10
Good price

K.Spink

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Mini | Fiat 500 or similar
Reviewed: Fri, May 17, 2019
“Everything went well and the pick-up/return process was quick, easy and honest”
About ACE: 9.0 /10
Nice, easy process, polite staff, clean car
About QEEQ: 10.0 /10
Easy to book, without any problems

S.Clee

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Economy | Volkswagen Polo or similar
Reviewed: Thu, May 16, 2019
“I would not use this company again”
About ACE: 6.0 /10
Not use again simply because on picking car up, we were told that we were not covered for anything on car unless we paid €188 for their insurance. I had paid extra when booking the car for initially for coverage. They told me at counter it doesn’t count and we would be charged for anything wrong on return of car. We opted not to take it but puts an amount of anxiety on you during by whole holiday.
About QEEQ: 8.0 /10

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