Waited nearly 3 hours to get the keys.

James Watson

France

Reviewed: Tue, Aug 6, 2019

About ACE: 5.3 /10

The only presence that ACE appears to have at the airport is a crudely desiged logo printed onto an A4 sheet of paper and sellotaped to the wall behind the Goldcar desk. It was almost impossible to find. Our booking voucher asked us to join the ‘Priority Lane’ but there was none. There were 79 customers waiting in a 3 hour queue ahead of us. There was nowhere to sit and we had to leave our children on the floor with our luggage. When we did finally pick up the car, the tank wasn’t completely full, despite being on a full to full contract, but by then we were beyond caring. We nearly missed the latest check in for accommodation because of the delays.

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Economy | Volkswagen Polo or similar

1 days rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

p.goux

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Fri, Aug 2, 2019

About ACE: 8.7 /10

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

About QEEQ: 10.0 /10

D.Cox

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Tue, Jul 9, 2019

“It was a pleasurable experience”

About ACE: 9.7 /10

The car was very new and clean

About QEEQ: 10.0 /10

The whole process was fine.

AJA

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Mon, Jun 24, 2019

“Spend the extra money not to rent with ACE, it will be worth it”

About ACE: 5.7 /10

ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.

V.Lee

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Sat, Jun 8, 2019

“the car was fine but very small Engine for a five seater family car. 1.2L struggled with motorways”

About ACE: 7.3 /10

Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.

About QEEQ: 8.0 /10

Booking was easy.