Satisfied

Very good

Very poor experience: First, the car price was inexplicably increased at pick-up. Second, the reserved child's booster seat was unavailable without any notice from headquarters. Third, when inspecting the car, the staff was not available, forcing us to run back and forth between the garage and the store to report issues with the car.

The staff was very kind and humorous. He understood our language limitations well. Returning the car was very convenient; we just handed the key to the receptionist and confirmed the fuel tank was full.

When returning the car, we forgot to fill the tank and specifically asked the staff if we'd need to pay extra for not returning the car with a full tank. He said no additional charges would be applied, even after we asked him three times to confirm. However, after we returned home, a high fee was charged to us. Make sure to return the car with a full tank.