CAR RENTAL REVIEWS ON EUROPCAR IN FRANKFURT

The overall car rental experience was extremely satisfying! The customer service staff were friendly, the online booking process was smooth, and the pricing was transparent with no hidden fees. There were plenty of vehicle options, and the car rented was in great condition with a high level of cleanliness inside and out. The only minor downside was a short wait for document processing during pickup, but it was still within an acceptable range.

Very satisfied, didn't have to wait too long.

Overall, it was pretty good. Although there was a mileage limit, it was sufficient for me.

When picking up the car at the store, I was informed that only Audi was available. Since I'm not familiar with Audi's operating system, I insisted on wanting a Mercedes. Later, they said they had Mercedes, but it required an upgrade. I asked how much the upgrade would cost per day and was told it was 25 euros extra daily. Considering the additional cost of 100 euros for four days seemed acceptable, but when the invoice was issued, it turned out the amount was not inclusive of tax. With tax, the total additional cost was 140 euros, and the car price went from 230 euros to 415 euros. Suggestion: Avoid upgrading on-site if possible. Regarding the car return, the train station is undergoing partial construction, and the return location was changed to the parking garage at the back. The address provided in the return instructions was inaccurate. You have to keep driving to the top level and look for the Eurocar signage, but there were no clear signs below. The service counter staff inside the train station is often absent, and every time you need to ask something, it takes over ten minutes of waiting. Other than the car being satisfactory, there’s not much to praise.

Pretty good.

Good.

Overall, it's pretty good.

Excellent service

The pickup location was easy to find and picking up the car was convenient. I booked a Citroën but was provided a Mercedes-Benz C180 Estate. While the car was slightly small for three large suitcases, its condition was great and the driving experience was excellent.

Very satisfied with this car rental experience.

Satisfied

When picking up the car, I was told that the reserved car was no longer available because I arrived two hours late, and I had to pay extra to upgrade—an additional €63 per day, which was quite expensive. The store also tries to push their insurance, but if you’ve already purchased full coverage on Zuzuche, there’s really no need to consider buying insurance abroad.

Excellent!!!

Very satisfied.

Overall satisfied, but at pickup, they kept urging me to pay extra for an upgrade to a fuel car. I'm an elite member of Europcar, which supposedly allows me to upgrade two levels for free. Yet, the staff at pickup suggested I pay over 100 euros more to switch to a Passat fuel car. I replied that if no suitable car is available, I'm fine not upgrading. The car I booked was a Mercedes EQA, and a two-level upgrade wouldn't justify reaching a Passat, let alone requiring an extra 100+ euros.

Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.

Excellent experience.

Great service!

Very satisfied

Very satisfied.