excellent easy no problems

Very convenient, the process was also very simple

I booked a Dodge Avenger, but they said it wasn't available and gave me a Corolla instead. I understand that an exact match can't always be guaranteed, but grouping a Dodge Avenger with a 2.4L engine and a Toyota Corolla with a 1.8L engine into the same category doesn't seem logical. They offered an upgrade and insurance when I picked up the car, but I declined. The return process was very quick, and overall, the service was professional. There's a 7-Eleven convenience store to the north of the branch that provides fuel.

We were charged for things we never asked for

Counter staff member was not helpful at all I questioned him on a number of things regarding the extra insurance payment he said was essential and he wouldn't release the car with me paying for it. After offered me an upgrade and I refused, he then gave me a Mitsubishi outlander which is a much smaller vehicle than the Ford Edge. When I asked what else was available he said. Nothing. Simple one word answer.

The car was a lot less basic than expected. Staff at pick up location were particularly helpful with directions, advice etc.

Really good value