All great other than the hour + wait at the airport to collect my car

Satisfied

This is a small car rental company, and one person handles everything from reception to car pickup and return inspection. The service attitude was okay, and there was no hard-selling of additional products. I booked a Volkswagen Polo but received a Toyota Yaris with over 50,000 kilometers on it. That wasn't a big deal, but the car's exterior had about ten noticeable scratches and dents, which made the initial inspection quite tedious. When returning the car, the staff discovered a new dent on the front passenger door. I checked, and indeed there was one, but I didn't hit anything during the entire trip. How this dent occurred is a mystery to me. Even after reviewing the video from the pickup, it didn't appear to have been recorded. I had no choice but to accept it and anticipate being charged over 400 euros. My advice is, if budget allows, go for a large car rental company. On my previous trip in France, I rented from Europcar, returned the car simply by leaving the keys in the drop box, and it was done. The key advantage was that their cars were newer (only around 3,000 kilometers), saving time and hassle!

Even though I bought full insurance through the car rental platform, the rental company charged me €226 for insurance, claiming they hadn't received the payment. The staff initially told me it was a rental fee, but the receipt listed various insurance charges.

The service was quite satisfactory

The rental company did not inform us in advance that they require both a Visa and a MasterCard for the deposit, which prevented us from picking up the car. They also did not offer any alternative automatic transmission vehicles, causing delays in our schedule.