Ok

Very satisfied, efficient, and the staff were very friendly.

Satisfied. Pick-up and drop-off were done within 10 minutes. The service was very fast, just needed to input the information. Although I didn't notice at first that the car model was different... The car was quite new, equipped with a rearview camera, radar, driving assistance, and cruise control. !Remember to bring your own phone mount! 1. They mentioned the trunk might not fit four pieces of luggage and suggested upgrading to a bigger car for an additional fee. I said, 'I TRY FIRST,' and they politely allowed me to test if the luggage would fit. It turned out it did fit. 2. They said I hadn't purchased insurance at the store. I explained that I bought it on the platform. They told me that if there was any damage, I would be liable for €1200, and asked me to confirm. I clarified that I had already purchased the upgraded full insurance from QEEQ and confirmed that I wouldn't need additional insurance. There was no hassle, just signed the agreement.

Overall good, but when we arrived at the rental store, they told us they had no automatic cars left and switched us to a manual. Barcelona is full of hills, and we originally chose an automatic to make it easier. As a result, we had to start on hills all the time... My foot got sore...

Excellent

Alamo staff were extremely helpful. We had missed our flights and had to get to a different airport. Alamo upgraded our car to their top range. When we got to our destination we had a vehicle booked with another rental company who had given our vehicle away and charged a cancellation fee. We were so disappointed with them and decided to rent on the spot from Alamo again because of their value for money and great customer service.