Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.

The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.

Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.

Must admit we’ve had many car hires but linda made this car hire so easy and quick and we’ll use this again for sure

Everything was easy and quick from word go

Like: Great upgrade, without being asked. Just very friendly, attentive service. Good experience
Dislike: In general that UK rental companies make it very expensive to take the car the the continent, which doesn’t apply to EU rentals.