The staff member who served me was new and it took us nearly an hour to get the car. They wanted a £1200 deposit unless I took out additional insurance and the manager (Solomon) would not accept my card as it was not embossed (it is from Starling - the no. 1 online bank), This was clearly just a ploy to make me take out additional insurance (£34 a day) in order to reduce the deposit to £400 (which I could pay from my debit card). During the extended period we were there I saw several people having similar issues. I paid for the enhanced insurance from you when I booked. I have my own car insurance and I have a stand alone car insurance policy specifically for rentals as I travel so frequently. Additional insurance is totally redundant. They are con artists.

Don't use this place. Seems like a scam. Refused my (perfectly good) Visa because it didn't have raised numbers. Then said they could use my debit card for 50 pounds more. This was a one day rental. Also, "green" angle seems totally fake.

The bloke who served me was very helpgul

Many comments yes! I arrived to pick up the car and I was told that as my credit cards were the non embossed variety (the new style ones) that they could not accept them. I did have one embossed card - Amex - but they did not accept that either. The manager told me he had been asking head office for a long time to accept these cards but they had not done so. Consequently I could not hire the car and I had to use taxis to get to and from the funeral. SO PLEASE WARN YOUR CUSTOMERS THAT IF THEY HAVE THE NEW STYLE CREDIT CARDS THEY WILL NOT BE ABLE TO HIRE FROM THIS COMPANY UNLESS THEY TAKE THE FULL INSURANCE FROM THEM (HOW CONVENIENT!)