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Search for GREEN MOTION Car Rentals in Edinburgh
Reviewed: Mon, Jul 2, 2018
About GREEN MOTION: 2.0 /10
1. During my rental period, I experienced a flat tire in the middle of nowhere at 8:30 PM (still within business hours). I called the rental office, company headquarters, and other contact numbers, but none were reachable. I couldn't get any assistance from the rental company. Fortunately, the car manufacturer's roadside assistance service helped me out. Not being able to contact the rental company during business hours is extremely disappointing. 2. When I purchased additional insurance, the service representative miscalculated the amount I needed to pay. After I pointed it out, they pretended not to notice and simply corrected the amount for me to re-pay. 3. The deposit payment method is extremely strict, requiring a £1500 deposit but only accepting credit cards with chips. My credit card from home doesn't have a chip, so I had to purchase additional insurance to lower the deposit amount. Throughout this process, the rental company's staff were not friendly.
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GREEN MOTION
Edinburgh Airport(EDI)
Edinburgh
United Kingdom

Relevant Reviews on GREEN MOTION Green Motion servicing Edinburgh Airport

Jeffrey Carnegie

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GREEN MOTION
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Mon, Sep 10, 2018
About GREEN MOTION: 2.0 /10
Arrived at 11 PM. It was cold and raining in Edinburgh; only two staff members were working, and they were slow and had an average attitude. I had read about others’ experiences beforehand, so I came prepared with a China Merchants Bank Platinum International Card, embossed, Visa-only, no UnionPay mark. But when picking up the car, they said the card couldn't be used for the deposit; I had to purchase full insurance on the spot to get the car. The insurance payment went through, and they explained that transactions and deposits go through different channels. They didn’t accept cash deposits, and I couldn’t cancel the order at that point, so I ended up paying £600+ for insurance. I saw other Europeans having the same issue when picking up their cars, so it felt like the company makes money off these insurance fees. I’ve never experienced such a scam in other countries. Warning other travelers not to fall for this.

J.Banks

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Compact | Volkswagen Golf or similar
GREEN MOTION
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Wed, Feb 28, 2024
“Service with a smile”
About GREEN MOTION: 10.0 /10
Car was as expected for the size requested
About QEEQ: 10.0 /10
Nothing to say here

A.Williams

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Economy | Volkswagen Polo or similar
GREEN MOTION
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Mon, Aug 12, 2019
“Only negative was waiting over two hours to collect vehicle.”
About GREEN MOTION: 10.0 /10
Waited over two hours to collect vehicle.
About QEEQ: 10.0 /10

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Economy | Volkswagen Polo or similar
GREEN MOTION
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Tue, Jun 4, 2019
“Total Failure and Insurance Fraud”
About GREEN MOTION: 2.0 /10
Total Failure. Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper. When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch. I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care. I am certain that no damage occurred to the vehicle whilst it was in my care. Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.
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Economy | Volkswagen Polo or similar
GREEN MOTION
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Thu, Apr 25, 2019
“Poor experience with GreenMotion spoiled the whole holiday”
About GREEN MOTION: 4.7 /10
Waited almost 3 hours for car collection. Very difficult customer service staff, and very strange document outlining vehicle damage and possible damage to underside of car bumper: all of which would be chargeable up to £1250

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