The way it should be.

Good

You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.

Car was disgusting not clean and damaged everywhere.

First I had to request a domestic as they tried to put me into a KIA Forte when I was expecting a Ford Fusion. Ended up with a Chev Impala which was fine. At return they tried to stick me with some vehicle damage that was shown to me at pick up but was marked incorrectly on the initial inspection sheet. Then tried to charge me a late return fee because they had entered in the wrong info. The only reason I went with them was because of the unlimited mileage as I was going to Montreal and back, a 2000km trip and the usual 200km per day for 7 days wasn't gonna do the job. I ate the extra charges that pushed the rental up to $490+, over $100 more than expected because I wouldn't have been able to get another vehicle elsewhere on zero notice. Will not be dealing with them again.

The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.