Last rental

No problems

Use all the time. Never any issues.

The car had issues and customer service did not respond to roadside assistance calls

The service attitude is quite good.

The service attitude was good, the procedures were simple, and the vehicle was in normal condition. There were many renters, and the queue time was long. We arrived about an hour later than our scheduled pickup time, and the reserved car was no longer available. They didn't tell us at first and asked us to wait for 20 minutes. After waiting for half an hour and inquiring multiple times, they finally informed us of the situation. This delayed our trip. If we had known earlier, we could have changed the car model sooner. We were dissatisfied with the return billing method. We only used the car for one day and didn’t drive much. To save trouble, we didn't fill up the tank and planned to be billed by mileage for the fuel. However, Hertz estimated based on the tank usage. The tank wasn’t full when we picked up the car, and we ended up paying more. We believe that billing by mileage would be fairer.

I requested a Ford Mustang but got given a Mercedes SLC instead. This was a big deal for a car enthusiast. Also the waiting time took far too long.