Great service and value via Qeeq.com

Very good. Efficient service.

Long queues with many people but few staff.

Staff were relatively patient, but there was no Chinese service. For customers with poor English skills, the experience was quite bad, as their needs were not met. Especially with the child safety seat, the model and style were not usable, and no one helped with the installation.

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

Friendly counter staff. Car was very clean and performed admirably. We were very happy with our vehicle.

Everything went very well.