Top class

Very satisfied, renting and returning the car was very convenient.

We didn't get the specified model. We originally rented a small car, but were given a much larger car upon pickup. In Europe, large cars are a disaster as parking is hard to find anywhere. There were additional charges like the ecologic fee, which were not disclosed at the time of booking. We ended up paying dozens of extra euros. The pickup point was at quite a distance from the rental office, so we had to drag our luggage all the way there. Nobody mentioned that we could park in a nearby lot when returning the car, so we wasted a lot of time searching for parking spaces. The staff at the return point had a horrible attitude! The person wasn't at their desk when we arrived, made us wait for 10 minutes, then came back and was extremely impatient, didn't cooperate in explaining the fee breakdown, and kept complaining.

Average. You can't rush things in France. I rented for the Alfa Romeo, but they said it wasn’t available and gave me a Toyota instead, which was disappointing!

Finding your way to European to drop off is a nightmare. Bordeaux must be the worst signed, most jammed up airport in Europe.

Euro par wouldn’t accept my insurance covered by our credit card - I have never had this issue before. Therefore cost well exceeded expected cost.