Great example of how easy it should be

Satisfied

The staff were very nice

The service attitude was acceptable, and the procedures were relatively simple.

Although there was a dedicated booth for Budget, the notice on the counter referred me to Avis booth. The joint brand booth between Avis and Budget had to serve 4 groups of customers before my turn. The turnaround could be faster to save 2 young kids from screaming during the wait.

Rebooking function was activated once, which was greatly appreciated. However, the question raised during the initial booking (which since been addressed) was attended to again post successful rebook.

Like: Easy collection and paper work. Given a choice of two vehicles, advice given on both. Friendly staff.
Dislike: N/A