Outstanding service from Budget at Norwich Airport.

Avoid this company! The car model provided was completely different from the one I booked. When I arrived at the store, they told me there were no Benz cars available! They downgraded the car significantly, with a big price difference, offering only old and poorly maintained cars. They didn't refund the price difference adequately—such a terrible experience!

I prepaid the full amount when I booked through Zuzuche, but when I arrived at the store, the staff said I hadn't paid. The money was taken by Zuzuche but not given to the car rental company! Using the lack of prepayment as an excuse, they refused to give me the car I originally reserved and downgraded it to an Audi A5. I couldn't reach Zuzuche for help. After arguing at the store for 2 hours, the staff reluctantly gave us a Mercedes E-Class (which should have similar space as an Audi A6). It wasted a lot of our time and ruined our mood.

They were very helpful in offering advices and recommendations and managed to finish pick up process in short time. Car was in excellent condition and very clean

Very useful and competitive pricing. Easy to book and choose from various options

the staff was amazing. I did not have to wait at all. the car was impecable and they were very helpful over the phone when I needed to extent an extra day. super recommended!

The price drop protector was awesome, the booking process very straightforward AND LOVE THE FEATURE ABOUT EARNING POINTS

Excellent, just a short queue at the check in desk

Excellent