Quick pickup and fast return.

The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.

The original car model was not provided, and the replacement was a smaller SUV. The salesperson deceitfully added super cover to the contract, despite my repeated insistence that I would not purchase the additional insurance.

The hard sell on extra insurances wasnt appreciated and their £1000 fee per incident was damn right illegal. The car collection point was in a different location to the office and there was no one around to discuss the condition of the car before we drove it out of the lot. Other than that we were very happy with the car.

the tank was not full, it was £7 short of petrol, car was dirty esp windscreen, screen wash ran out very quickly so had to drive with limited vision and electric windows stopped working for half an hour so had to drive with drivers wndow fully open on a mototrway. told staff upon return and they didnt seem too bthered, no offer to recompense the lack of petrol, not impressive.