Arrived at the car rental company on time, they said the model we booked wasn't available (Hertz explained that the QEEQ website made a mistake; they don't have such vehicles and normally use them for cargo). They offered us two choices: either switch to a 9-seater or change to an SUV and a regular car. However, both options would cost significantly more, and the second option couldn't fit the luggage of our three families, leaving us with only the first option. After dealing with the car rental company and a 2-hour delay, we finally got the 9-seater, but it disrupted our morning plans, and we had to pay extra. After renting cars abroad many times, this was by far the worst experience.

I picked up the car past 10 PM. Fortunately, I checked the car thoroughly and noticed damages that were not in the report. When I reported it to the staff, they just told me to take pictures and did not follow up. I trusted them, but when I returned the car, they tried to charge me for the damages. I showed them the photos and sent an email, but they still wanted me to pay for the repairs. This is unreasonable.

The queue was very long.

The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.

アップグレードして、予約した車輌よりも 装備、車輌供に充実していたので金額に見合う快適な運転が出来ました。