Please explain a charge on my Credit Card!!!

Everything was satisfactory. The car had no issues, and the pickup and dropoff process was very convenient. The car had been driven over 30,000 kilometers but was still relatively new.

Avis remains as professional as ever. It seems the airport location has changed, which made it quite a detour. The car was very new, with only 6000 miles.

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

I have to wait for more than 15 minutes to get the car, but it seems to be a normal waiting time since Las Vegas is very popular. Except the above, AVIS didn’t provide some extraordinary service.

I’m happy to have an opportunity to book with QEEQ. The platform is easy to use and intuitive. The prices and extras are very good.