Brilliant service from brilliant, friendly and helpful staff

The car was not correct! I booked and paid for a foord explorer 7 seater or similar but only got a Jeep 6 seater. Not the same and I paid extra for 7 seater! I went back to ask the budget cars rep and he said it was a 7 seater. But it was not and they would not check it over and said there was no more cars. We had to then pay for uber trips for the 7th passenger! This is no acceptable when I booked well in advance a 7 seater for 7 passengers.

So far since raising the complaint they have been co-operative and willing to raise the claim against the supplier budget cars. Including compensation for the costs incurred for it being incorrect vehcile. But this is only over email communication, I am waiting to see how this claim materialises.

Prices are bit higher. Overall good experience..good services...well behaved well managed.. Thanx...

Good and prompt services... easy and fast booking process... Thanx...

This car was horrible. The car definitely was not properly cleaned. Definitely not with cv19 cdc standards. No real concern from owner when i brought it to her attention either.

Staff were good but needed more information on where to drop off car as hard to find and had to ask directions twice from staff at airport. The sat nav wasn't satisfactory and couldn't find my final location despite having full address including post code, additionally it needed up dating. In the end we ended up using google maps to get us there and back. The staff at budget however had no issues giving me a refund so good staff.

smooth and easy to use.

Helpful counter staff. Gravel on floor of car as well as bits of trash in the back seat area. No one came out to check the car for damage before I drove off in it, something that has been done with previous rentals.

Everything went smoothly.