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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Bertram Toynbee

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Oct 6, 2024
About Europcar: 4.0 /10
About QEEQ: 10.0 /10

Yedda Lucy

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Mar 13, 2024
About Europcar: 10.0 /10
Professional and convenient
About QEEQ: 10.0 /10

Ellis Abbot(t)

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, May 24, 2018
About Europcar: 8.0 /10
Good attitude, no upselling.

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Full Size | Holden Commodore or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Feb 28, 2020
“Overall good car rental experience but could have been improved by less time to pickup”
About Europcar: 8.3 /10
Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About QEEQ: 8.0 /10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

G.Anand

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Full-Size Van | Toyota Commuter 12 Seats or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Apr 19, 2018
“Overall had a very pleasing experience .. vehicle absolutely met our requirement”
About Europcar: 9.4 /10
Like: Vehicle was in good condition ..

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