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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Viola Augustine

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Aug 27, 2018
About Europcar: 2.0 /10
The car wasn't fully fueled when I picked it up, but I returned it with a full tank. They didn't reimburse me for the fuel difference, which is a matter of integrity.

Hiram Chaplin

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Nov 29, 2016
About Europcar: 10.0 /10
The car pickup and return process with Europcar is very straightforward. The service is good and the car is quite new. I rented a BMW 220i convertible which was almost brand new with only 3000 kilometers. The car was in perfect condition!
About QEEQ: 10.0 /10

Howar Raleign

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Dec 27, 2017
About Europcar: 2.0 /10
The counter staff said they didn't have the model we had reserved in advance (Land Rover), but we saw our reserved model on site. Europcar insisted they couldn't find the keys for that car. Since we urgently needed a large SUV, we ended up with a Mitsubishi (a much cheaper model). A similar situation happened before in the USA, but Hertz there promptly gave us a replacement without any hassle.

Jabulani

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Medium SUV | Tesla Model Y or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Jun 3, 2024
About Europcar: 9.0 /10
Counter staff were shocking communicators
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, May 15, 2019
“Service OK, be aware of fuel charge after return”
About Europcar: 8.0 /10
There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.
About QEEQ: 8.0 /10

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