Poor communication, unfriendly and inconsiderate staff

U.IBEh

Australia

Reviewed: Thu, Jun 9, 2022

About Europcar: 9.0 /10

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Compact | Mercedes-Benz A Class or similar

6-day rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Mamie Jonah

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Apr 16, 2025

About Europcar: 8.0 /10

It's been a week since the car was returned, and the deposit hasn't been refunded yet. Other than that, no issues.

About QEEQ: 8.0 /10

Robin Darwin

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Dec 22, 2024

About Europcar: 10.0 /10

Domestic cars are truly impressive. I originally rented a basic Kia small car at this level, but when picking up the vehicle, I was surprised to find a mid-size SUV from the Chinese brand Chery. The car was quite spacious and had advanced smart features, including lane change assist, lane keeping, cruise control, a large touchscreen with phone connectivity, power seats, and keyless entry.

About QEEQ: 10.0 /10

Moira Fowler

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Dec 30, 2018

About Europcar: 10.0 /10

The store was easy to find, just across the street from the terminal. Though there was a peak rental period and I had to wait in line for a while, the paperwork was processed quickly. They didn't aggressively sell insurance, and once they copied my documents and handed me the keys, I was good to go! Exiting the parking lot was smooth.

About QEEQ: 10.0 /10