Great service of highest quality

Overall, very satisfied with the service. Picking up and returning the car was very convenient.

There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.

Perfect

Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.

The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!

Europcar is best amongst all car rental companies

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