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Search for Europcar Car Rentals in Melbourne

Hastle

Reviewed: Thu, Jan 9, 2020
About Europcar: 7.7 /10
Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.
About QEEQ: 7.0 /10
We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.
Toyota RAV4 image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

Barry

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Economy | Kia Rio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, May 31, 2022
“Good, but pick up experience/ instruction can be improve on.”
About Europcar: 8.0 /10
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
About QEEQ: 8.0 /10
The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

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Economy | Toyota Yaris or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Feb 24, 2022
“a bit of a faff”
About Europcar: 6.0 /10
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!

P.van Camp

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Full Size | Holden Commodore or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Mar 13, 2020
“Enjoyable enough”
About Europcar: 10.0 /10
Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.
About QEEQ: 10.0 /10
I didn't realize the connection between easy and europe, not that it mattered.

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Economy | Kia Rio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Feb 3, 2020
“perfect size car for a city trip.”
About Europcar: 9.3 /10
There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!
About QEEQ: 10.0 /10

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Full Size | Holden Commodore or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Sep 15, 2019
“Great deal”
About Europcar: 10.0 /10
Europcar is best amongst all car rental companies
About QEEQ: 10.0 /10
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