The pickup staff tried to promote their car insurance, I almost made a mistake and purchased it. The car's condition was average, some parts were already damaged when it was given to me. Some damages were noticeable during pickup, while others were only discovered later during the car wash at drop-off.

Good

Both picking up and dropping off the car are very convenient. There are no forced sales of additional services, and the staff are very friendly.

The wait time was quite long. I had reserved an SUV, but was informed I would have to wait an hour to get the car. After an hour, there was still no car available. In a rush to get to the Great Ocean Road, I had to agree to switch to a Camry. The rental fee was only slightly discounted. The car was relatively old and not very clean.

Overall satisfied. Fuel is full, Toll Tag is stick to the front mirror, car perform like new, staff is nice & the office location is just walkable distance to our hotel. The only problem was the car's front mirror & side windows were dirty & hard to clean up with just tissues. Also the returned process is blazingly quick.