Perfection!

I rented a car from Avis this time. A big brand does live up to its name. There was no need to queue during pickup, the process was simple, and they didn’t try to sell me insurance. They just handed me the keys, and the car was parked right across from the counter. The staff said if I was concerned, I could take some pictures for my own records. When I returned the car, they didn’t even inspect it. They just took the keys and told me I was good to go—very straightforward! Before I even left the parking lot, they refunded the 200 euros deposit to my account—super efficient! For picking up the car, it was relatively easy to find. It’s at Hall 3 of Lyon Train Station. If you’re taking the metro, after entering the station, go straight towards Hall 3, then take the elevator in the parking area down to level -1. Once you exit the elevator, you’ll see the Avis sign. A special note about returning the car—it was really hard to find the location. Even though my navigation app said I arrived, it was on my left-hand side but I couldn’t find the entrance. I asked several passersby, but none of them knew either. I ended up driving around and using the navigation app again. After trying multiple times, I finally spotted a QEEQ return location sign ahead, which led me to realize that the parking lot was there.

The staff recommended us to buy insurance, saying that if we did not, we would have to pay a compensation of EUR 1300 in case of an accident. We found it confusing since both parties' English was not perfect. After analyzing, we thought this might be a CDW insurance, which means no compensation would be needed if an accident occurred. Buying this insurance at the counter costs EUR 28 per day, which felt very expensive. Considering our situation, we decided not to purchase it. There were three service personnel at the counter, two were for gold members, and only one was for regular members like us, so it felt slow. We reserved a manual Peugeot 3008 or C4 Picasso or a similar car, but got a manual new model Opel Zafira instead. The car had driven 5000 kilometers at handover, was in excellent condition, diesel-powered, had a large front windscreen, and spacious seats.

Returning the car was very quick, less than a minute and it was done.

Like: Staff was very friendly