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Terrible. Necesito reembolso

Reviewed: Thu, Apr 21, 2022
About Alamo: 2.0 /10
No pude recoger el auto porque me pedían mi visa americana, yo soy residente americano y les entregue mi green card. No me la quisieron aceptar porque insistieron que co pasaporte Mexicano tenían que poner información de la visa. Les expliqué que esa era mi visa pero no me quisieron aceptar la documentación y no me entregaron el carro.
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Our after sale team is working on your case now. Once there is any update, they will keep you informed. Thank you for your understanding and patience.
Intermediate | Volkswagen Jetta or similar

Relevant Reviews on Alamo in United States

Keith Reynolds

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Reviewed: Wed, Aug 7, 2024
About Alamo: 6.0 /10
The queue for picking up the car was very long, and the staff worked very slowly. The rental company only accepts the translation document recommended by the Zuzuche platform for the driver's license; certifications done on Taobao are not valid. I rented an X3 but was given a GLC300 instead, which was extremely hard to drive!
About QEEQ: 8.0 /10

Stanley Dillon

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Reviewed: Mon, Apr 17, 2017
About Alamo: 4.0 /10
I rented cars in two places this time. In Seattle, I encountered some frustrating issues. The receptionist at the front desk insisted on selling me additional insurance. When we told her we didn't need it, she threatened that we might not get the car if we didn't buy it. After we explained that if Washington state law required us to buy it, we would comply if she signed it, she impatiently replied that it was our decision and gave us the car. Thankfully, one of our group understood English; otherwise, we would have been fooled. Additionally, in both places, we booked a Chrysler 300 but were given a Chevrolet sedan instead, likely a Malibu in domestic terms. If it weren't for the need to remain calm abroad and not make a fuss, I would have confronted them. They were just unreasonable. The only consolation was that the car was relatively new. I checked around both rental locations and saw many cars, but not a single Chrysler. Clearly, they are using the Chrysler as a bait.
About QEEQ: 10.0 /10

Prudence Kennan

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Reviewed: Sun, Jul 30, 2017
About Alamo: 10.0 /10
Very convenient and straightforward
About QEEQ: 10.0 /10

J.Bustamante A

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Large SUV | Chevrolet Tahoe or similar
Reviewed: Thu, May 12, 2022
“Buen auto, precio ok,fácil recojo y devolución. Que mas!”
About Alamo: 10.0 /10
No tuve mayor contacto con el personal del Alamo. Todo fue facil.
About QEEQ: 10.0 /10
No los ubico quienes son.

W.Woerner

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Intermediate | Hyundai Elantra or similar
Reviewed: Sun, Jul 22, 2018
“Great service - Great car”
About Alamo: 10.0 /10
Like: Short line for checkout, car upgrade, good location- easy and fast return, quick shuttle back to airport. Best car rental experience to date!

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