Expensive.

Satisfied

Overall, the process was smooth, but there was a small issue with the car's windshield wipers.

excellent service

nice service, helped me to rebook with a lower price.

Good attitude

The car return experience was terrible: We weren't informed about the return parking lot address, only the front desk address. No signage or Chinese instructions for the return process. For those of us who are not very good at English, it was confusing. The staff told us to turn left at the first intersection, but it was actually the left turn at the entrance of the garage ahead. This caused a long search for the parking lot address, and we drove around the area many times due to unfamiliarity with the roads.