V disappointing

Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.

Satisfied

The rental company was fantastic. When the garage didn't have the car I booked, they upgraded me to an Audi A6 Avant for free. Returning the car was extremely easy, taking about 5 minutes to complete all the procedures, which made our trip incredibly smooth.