a bit of a faff

Australia

Reviewed: Thu, Feb 24, 2022

About Europcar: 6.0 /10

We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Yaris or similar

1 days rental

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

Winni Law

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Aug 21, 2024

About Europcar: 10.0 /10

Overall, very satisfied with the service. Picking up and returning the car was very convenient.

About QEEQ: 10.0 /10

Bertram Nahum

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Feb 18, 2019

About Europcar: 2.0 /10

Ron

Australia

2-day rental

Economy | Toyota Yaris or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, May 9, 2022

“Great service of highest quality”

About Europcar: 10.0 /10

Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.

About QEEQ: 10.0 /10

Got back to me immediately and helped me solved the issue of discrepant particulars online

Australia

1 days rental

Medium SUV | Toyota RAV4 or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Jan 9, 2020

“Hastle”

About Europcar: 7.7 /10

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

About QEEQ: 7.0 /10

We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.