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Initially positive - watch for additional charges!!!

Reviewed: Wed, Oct 27, 2021
About Hertz: 8.0 /10
The hertz desk was busy lots of people collecting vehicles only 2 members of staff dealing with customers. Could have been quicker as a hertz gold member I am used to faster service. They have also made an additional charge of €82.40 which I am currently disputing and require further explanation.
About QEEQ: 8.0 /10
Economy | Opel Corsa or similar

Relevant Reviews on Hertz in Spain

Edison Chamberlain

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Reviewed: Tue, Jun 18, 2024
About Hertz: 8.0 /10
Good

Carol Hamlet

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Reviewed: Thu, Aug 20, 2020
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Ives Cooper

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Reviewed: Sat, Jan 19, 2019
About Hertz: 2.0 /10
Unjustified charges, they overcharged an extra day and also added a fee for different drop-off location. After a complaint, they refunded over 50 euros, but it still wasn't enough.

Marvin Curme

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Reviewed: Tue, Aug 14, 2018
About Hertz: 2.0 /10
I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.

Vic Tobias

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Reviewed: Thu, Aug 24, 2017
About Hertz: 10.0 /10
After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
About QEEQ: 10.0 /10

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